It is a fully customizable suite of modules that work together to provide a complete service and support solution for the Support Center or internal support team. In all, AutoCare comprises a few major modules ranging in functionality from issue tracking tools to automation tools, to assigning case modules and etc.
The main goal of using MICCA-IASA: CRM are:
- Using existing relationships to grow revenue.
- To have a comprehensive 360-degree view of the customer.
- To maximize customer relationship with the bank (up-sell and cross-sell).
- To enhance profitability by identifying, attracting, and retaining the best customers.
- To use integrated information for excellent service.
- To inculcate consistent, innovative and re-engineered business processes at an enterprise-wide level.