MICCA-IASA: Call Centre
As a leading financial CRM brand in Malaysia, MICCA extended our conventional offering
from financial CRM front office to Call Center environment. MICCA Contact Center's
"Task Tray" allows Call Center's agent to receive tasks routed from email, fax and
voice call with CTi integration. With our long term experience on integration with
major Call Center platforms like Cisco, Avaya, Siemens, Aspect, Shortell, Rightfax
& etc. MICCA is always a wise choice for many financial customers offering Call
Center services in the areas of Customer service, Tele-Marketing and Collection.