MICCA-IASA: CRM

It is a fully customizable suite of modules that work together to provide a complete service and support solution for the Support Center or internal support team. In all, AutoCare comprises of a few major modules ranging in functionality from issue tracking tools, to automation tools, to assigning case module and etc.

The main goal of using MICCA-IASA: CRM are:

  • Using existing relationship to grow revenue.
  • To have a comprehensive 360 degree view of the customer.
  • To maximize customer relationship with the bank (up-sell and cross-sell).
  • To enhance profitability by identifying, attracting, and retaining the best customers.
  • To use integrated information for excellent service.
  • To inculcate consistent, innovative and re-engineered business processes at enterprise wide level.

Features :

  • Case Logging
  • Case Assignment
  • Case Narrative
  • Knowledge Base
  • Alert and Notification